Legal

Terms and Conditions

These terms and conditions and any other additional conditions, policies, notices or disclaimers displayed elsewhere on this website/app (“Terms”) set out the legal terms that apply to your use of this website/app. Your access to this website/app constitutes your continued acceptance of all terms and conditions as mentioned at the time of access.

About the website/app

The site/app is an e-commerce platform that allows enterprise users to offer and sell products, and individuals and enterprise entities to buy products (Services).

We reserve the right to introduce new Services and update or withdraw any of the Services, in our sole discretion, and we will not be liable to you for exercising this discretion.

We provide the Services through the website/app. When you purchase products using the website/app, you are purchasing them from the third-party retailers named on the website/app. It is important that you understand that we are not the seller of any product listed on the Platform and the contract for the purchase of the products is between you and the relevant retail partner.

Services

The Services we offer allow you to search through the website/app and purchase products from retail partners and brands listed on the Platform. As part of the Services, we may, either directly or through our affiliates, partners and third parties also provide some ancillary services including arranging delivery of the products / customer service assistance. However, as stated above, the entire transaction and contract is between you and the relevant retail partner and we are not a party to the same.

Eligibility

You are eligible to register as a buyer if you meet the following eligibility criteria:

you are above the legal age for purchasing products in your country of residence; and
you are able to provide an address in the UAE for delivery of products.

To register to the website/app, you will need to provide us with certain information. Your registration may not be accepted if you do not provide us with the required information. We reserve the right to decline any registration without further explanation. We reserve the right to undertake such checks as are necessary to verify your identity.

Once you have successfully completed registration, your registration shall continue for an indefinite period, subject to suspension or termination in accordance with these Terms of Use.

Third Party links

This website/app may contain links to third party sites. We do not recommend or endorse the content or practices of any third-party sites.

Intellectual Property Rights

Unless otherwise stated, please note that all content including any trademarks, service marks, text, clips, photographs, examples and other materials is owned by or is licensed to us and should not be copied, reproduced, or published without our prior written permission.

All rights not expressly granted to you in these Terms of Use are reserved and retained by us or our licensors.

Warranty

You warrant, represent and undertake that:

you shall fully comply and will continue to fully comply with all applicable laws, statutes and regulations, including, without limitation, all privacy laws and content regulations;
you have full power and authority to enter into these Terms of Use and the execution and performance of your obligations under these Terms of Use does not conflict with:
- any laws, rules, regulations or governmental guidelines to which you are subject to; or
- any other agreements to which you are a party to or to which you are bound by;
if you create or use an account on behalf of a business entity, you represent that you are authorised to act on behalf of such business and bind the business to these Terms of Use. Such account is deemed to be owned and controlled by the business entity;
you allow and grant consent for retail partners to use and store your data including personal data without any liability to us;
any content you submit as part of your use of the Services do not violate the rights of any third party anywhere in the world including, without limitation, any Intellectual Property Rights (whether registered or not).

Disclaimers

You accept that all the information available on this website/app is provided on an “as is” basis without any warranty, representation or condition of any kind whether express, implied, statutory or otherwise.
We disclaim all warranties, conditions and representations of any kind, whether express, implied or collateral, including, but not limited to, all conditions, representations or warranties of merchantability, of fitness for a particular or general purpose, of non-infringement, of compatibility or that the Services are secure or error free or will operate without interruption or will be provided in a timely or proper manner or at all.
As a customer, it is your responsibility to review the content of your listings for accuracy, and you will not attempt to hold our catalogue/content providers or us responsible for inaccuracies.

Access

If you breach any of these Terms of Use or any other Terms, your access to the site will terminate immediately without any reference.

Indemnity

You agree to indemnify and hold us, our parent company, subsidiaries and affiliates and our, and their directors, officers, agents, employees, suppliers, subcontractors or licensors harmless from and against any losses, damages and expenses (including legal fees and attorney’s fees) (“Claims”) arising out of or relating to:

any claims or demands made by any third party due to or arising out of your use of the Services;
your violation of any of the provisions of these Terms of Use or any applicable laws, including, without limitation, data protection or anti-spam laws; or
the manner in which you use our Services, including, without limitation, that the content you post, the items you list or your trademarks infringe the Intellectual Property Rights of any third party or that the content of your listings is slanderous, defamatory, obscene or violates any other rights (including privacy rights) of any third party (including other site users).

Liability

We will not be liable for any direct, indirect, punitive, incidental, special, or consequential damages or loss arising out of, or in any way connected with, the use or inability to use this website/app.
In no event will we, our parent company, subsidiaries and affiliates, and our, and their directors, officers, agents, employees, suppliers, subcontractors or licensors be liable, whether based on an action or claim in contract, tort, negligence, breach of statutory duty or otherwise arising out of or in relation to these Terms of Use for loss of profits, loss of data or information, business interruption or other pecuniary loss or for any special, indirect, incidental or consequential damages, even if we, our affiliates, directors, officers, agents, employees, licensors, subcontractors or suppliers have been advised of the possibility of such damages.
In addition, to the extent permitted by applicable law, we (including our parent company, subsidiaries and affiliates and our, and their directors, officers, agents, employees, suppliers, subcontractors or licensors) are not liable, and you agree not to hold us responsible, for any damages or losses resulting directly or indirectly from:
1. the content or other information you provide when using the Services;
2. your use of or your inability to use our Services;
3. pricing, shipping, format or other guidance provided by us;
4. delays or disruptions in our Services;
5. viruses or other malicious software obtained by accessing or linking to our Services;
6. bugs, errors or inaccuracies of any kind in our Services;
7. damage to your hardware device from the use of products sold on the website/app or our Services;
8. the content, actions or inactions of third parties using our Services;
9. a suspension or other action taken by us with respect to your use of the Services;
10. your need to modify practices, content or behavior or your loss of or inability to do business because of changes to these Terms of Use.

The total liability applicable to us, our parent company, subsidiaries and affiliates and our, and their directors, officers, agents, employees, suppliers, partners, subcontractors or licensors, to you, whether based on an action or claim in contract, negligence or breach of statutory duty or otherwise, arising out of or in relation to these Terms of Use shall be limited to the lower of:

the price the item sold for on our site/app and its original shipping costs; and
the amount of fees in dispute not to exceed the total fees that you paid to us in the three (3) months prior to the action giving rise to the liability; or
AED 10,000.

Updated Terms

If you do not agree to these Terms of Use or any part of the Terms, you must refrain from usage of this website/app. These Terms of Use or Terms may be modified from time to time without reference to you and you should therefore regularly review these terms for any modifications.

Security

While we endeavor to always protect our systems, sites, operations and information against unauthorized access, use, modification and disclosure, due to the inherent nature of the Internet, we cannot guarantee that the website/app will be absolutely safe from intrusion by others or cyber threats.

Suspension, Termination & Cancellation

We may, at our sole discretion and without prejudice to any of our rights and remedies and without any liability to you, limit, suspend or permanently withdraw your access of our Services, cancel any product(s) order for any reason including, without limitation, the following:

if we believe that you have infringed, breached, violated, abused, or unethically manipulated or exploited any term of these Terms of Use;
if you use our Platform or Services for any unlawful and fraudulent purposes or in connection with a criminal offence or abuse our policy and rules;
you are suspected of inventory abuse or placing bulk order. The following shall (without limitation) constitute inventory abuse or placing bulk order:
1. Products ordered are not for self-consumption but for commercial resale;
2. Multiple orders placed for same product at the same address, depending on the product category;
3. Bulk quantity of the same product ordered;
4. Invalid address given in order details;
5. Any abuse or fraud used to place the order; or
6. Any order placed using a technological glitch/loophole.

We reserve our right to take appropriate action if you are suspected of acting fraudulently or if you file invalid and/or false claims or provide false, incomplete, or misleading information. You may be considered to be engaging in fraudulent activities if any of the following (without limitation) are met:

you don’t reply to the payment verification mail sent by us;
you fail to produce adequate documents during the payment details verification;
you misuse credentials not belonging to you;
you use invalid address, email and phone no;
you attempt to overuse a voucher code;
you return wrong or damaged product;
you refuse to pay for an order;
for COD items, you use fake currency notes to make the payment;
you abuse or harass the delivery staff;
miscellaneous activities conducted with the sole intention to cause loss to business/revenue;
your return, undeliverable rate is very high and often the returned products are missing, fake or damaged; or
Repeated request for monetary compensation.

If your access to our Services or our Platform is terminated for any reason, we may delete any content or other materials relating to your use of the Service (including any credits earned through loyalty programs or reward points) and we will have no liability to you or any third party for doing so. However, your transactions details may be preserved by us for purposes of tax or regulatory compliance.

For the avoidance of doubt, any amounts paid and received by us in relation to a cancelled product(s) order will be refunded.

General

Third Party Rights

A person who is not a party to these Terms of Use has no right to enforce any of its terms.

Relationship of the Parties

Nothing contained in these Terms of Use will be deemed or construed by the parties or any third party to create the relationship of partnership, joint venture or agency between the parties, it being understood that the parties will at all times remain independent parties contracting for Services.

Assignment

You agree that you will not assign or transfer these Terms of Use or any of your rights or obligations under these Terms of Use, whether directly or indirectly, without first obtaining our prior written consent, such consent not to be unreasonably withheld.

Entire Agreement

These Terms of Use and the documents referred to or incorporated herein by reference contain the entire agreement between the parties with respect to the subject matter and supersede all prior agreements, negotiations and representations, written or oral, relating to its subject matter. Except as provided in these Terms of Use and the documents referred to or incorporated into these Terms of Use by reference, there are no conditions, representations, warranties, undertakings or agreements between the parties whether direct, indirect, collateral, express or implied.

Amendment

These Terms of Use cannot be modified, varied, amended or supplemented in any way by you. We reserve the right to modify, vary, amend or supplement these Terms of Use at any time and from time to time. We will post the current version of these Terms of Use on the Site and each such change will be effective upon posting on the Site or upon the date designated by us as the “effective date” (if any). Your continued use of the Services following any such change constitutes your agreement to be bound by and your acceptance of these Terms of Use as so modified.

Severability

If any provision of these Terms of Use is determined by any court of competent jurisdiction to be invalid, illegal or unenforceable, that provision will be severed from these Terms of Use and the remaining provisions will continue in full force and effect.

Force Majeure

Neither party will be liable for any loss or damage or for any delay or failure in performance due to acts beyond the control of such party whether or not such acts could reasonably be anticipated (including acts of God, legislative, judicial or regulatory acts of any provincial or the federal government, court or regulatory authority, acts of any of our subcontractors or any third party providers of goods or Services to us, labour disruptions, blackouts, embargoes).

Seller Conditions

Please note that Sellers may have policies that differ from our terms and conditions. For items you have purchased from a Seller, please see the applicable Seller’s policies for any other terms and conditions that may apply to your purchase of such items, including the warranty of such items.

Language

The Arabic version of these terms and conditions was translated from English. The English language version is the definitive version. In case of inconsistency or ambiguity between the Arabic text and the English text, the English text will prevail.

Jurisdiction

These Terms of Use and any non-contractual rights or obligations arising out of or in connection with it shall be governed by and construed in accordance with the applicable laws of UAE.

If you have an issue with our Services, please contact us. We will endeavor to resolve your issue as soon as possible. Any disputes or Claims arising out of or in connection with these Terms shall be referred to and finally resolved by Dubai courts.