Shipping & Delivery

Delivery Coverage

We currently deliver orders within the UAE only. If your address is outside the UAE, delivery may not be available.

Delivery Method

Orders are fulfilled by the respective brand store and delivered directly to your address. Delivery times can vary depending on the store, product availability, and your location.

Delivery Timelines

• Dubai: typically 24-48 hours
• Other emirates: typically 2-4 working days
• Some items or remote areas may require additional processing time

Delivery Fees

Delivery fees, if applicable, will be shown at checkout before you confirm your order. Promotional free-delivery offers may be available from time to time.

Order Tracking

Once your order is dispatched, you will receive tracking updates through the app and by email or SMS where available.

Delivery Issues

If there is any issue with your delivery, please contact us through the Dubai Mall app. We will work with the relevant store and logistics partner to resolve it.